Policies:

Hours
Mommy to be Reflexology's  service hours are from 9am to 9pm by appointment ONLY. Scheduling appointments for before or after our regular service hours is absolutely possible for a fee of $25+ depending on the time.

Minimum Service Charge
Our minimum to travel out to you for a service is a 1hr Massage or one integrative specialist session.
***Nail services require 2 Mani & Pedi Services for one Nail Specialist to travel to your location.***  All other services require a one hour session in the amount of $140 or more.

Payments Methods
We accept cash and credit cards as the methods of payment. We take credit cards by sending an invoice  via email and service is valid once payment is revived. ALL appointments for non same day are reserved via credit card.

Cancellation Policy
Same day bookings are non-refundable. We have a strict 24 hour cancelation policy which protects the time of our customers and service providers.Cancelations made the day before appointment time during business  hours are only 50 percent refundable. Individual reservations made in advance must be canceled 24 hours before the session time or the Client will be charged in full. Deposits for spa parties canceled less than 5 days before the event are non-refundable & spa parties canceled less than 48 hours in advance will be charged in full.

Changes to Spa Parties
All changes are to be made 72 hours prior to the event.  First time changes to spa parties made more than 72 hours prior to the event are free.  A second change to a spa party will result in a decrease of the discount and a 15 percent fee will be added to your bill. Changing a spa party a third time will cancel out the full discount.  More than three changes will be charged the amount of the original booking should it be larger than the final service total.  Any changes made with less that 72 hours notice will be charged the full amount.

Rescheduling Individual Sessions
When rescheduling occurs less than 24 hours prior to services, half of the service amount is charged immediately and the other half will be charged when the session takes place. If you have already paid an invoice you will be charged additionally half of your service fee for reschedules within 24 hours.

Rescheduling Spa Parties
Spa parties that reschedule more than 72 hours prior to the event are not charged. Rescheduling with in 48 hours of your event will result in half of the service amount being charged immediately and the other half will be charged when the spa party takes place. Rescheduling a spa party in less than 24 hours will cancel out the full discount, half of the service will be charged immediately and the other half when services are provided.

Service Refund For Single Sessions: Service refund is available at 50 percent if mentioned within 24 hours of service time. Anything mentioned after 24 hours is only subject to a 50 percent credit. The credit is  for half of the service  and may be applied to  any other purchase.

Service Refund for packages: WE only provide 50 percent refund on packages purchased and not used in full within 5 days of purchase. If sessions have been used from the package they will be deducted from total and 50 percent of the remaining balance will be refunded.Full credits to try another therpist or service provider for unused sessions are available at 100 percent. If you are unsatisfied with the session you recieved a 50 percent refund for that session is aloted if mentioned on the same business day.
Packages are valid for one year from the date of purchase. After a year only 50 percent will be available for purchase.After 18 months the package is void.

Long Distance Travel
There is a $25+ surcharge for travel that extends beyond our standard service area which is 15 miles from our address in sherman oaks.

Refusal of Services
Mommy to be reflexology and Spa Specialists are highly trained professionals who reserve the right to refuse service to any client who has acted in an inappropriate manner or who was not forthcoming about her/his medical condition that is a contraindication to receiving the reserved service when the reservation was placed.